This policy explains how Blushkorea moderates content and handles complaints on blushkorea.com.
What this policy covers
It applies to everything that users send or publish through our website, including reviews, messages, reports, questions and any other submissions.
Content that is not allowed
You may not submit or publish content that:
- breaks the law;
- infringes someone else's intellectual property;
- is fraudulent, misleading, deceptive or abusive;
- contains threats, harassment, hate speech or discrimination;
- contains malware, spam, phishing or other harmful technical material;
- tries to sell or promote counterfeit, unsafe, prohibited or unauthorised products;
- goes against our Terms of Service.
How we moderate
We may review, restrict, remove or disable content when we reasonably believe it is illegal, breaks our Terms of Service, puts users at risk, or could expose Blushkorea or our customers to legal or safety risks. Possible measures include:
- removing content or disabling access to it;
- limiting access to certain website features;
- suspending or closing an account where relevant;
- refusing or cancelling orders connected to illegal, fraudulent or abusive activity;
- reporting suspected unlawful activity to the competent authorities when the law requires it.
People and tools
Our team checks content and reports by hand. We also use standard technical tools to detect spam, fraud, security threats and abusive behaviour. If an important decision affects you, such as removing your content or rejecting your notice, you can ask for it to be reviewed by a member of our team.
How to complain
If you think we removed or restricted content by mistake, or did not act on content you reported, email info@blushkorea.com with:
- your full name and email address;
- the relevant URL, order number, account, product or content;
- a clear explanation of the problem;
- any supporting documents or screenshots.
Response times
We treat every complaint fairly, carefully and without discrimination. We aim to confirm receipt within 48 hours and to give a first answer within 7 business days. If a complaint needs more investigation, for example a legal review or contact with a third party, we will tell you and explain how long it is likely to take.
Other options
You can also turn to an out-of-court dispute settlement body certified under the Digital Services Act, or to the competent authorities or courts. Using our complaint process does not limit any of these rights.
