Terms of service

Last updated: 14 November 2026

Introduction

These Terms of Service (“Terms”) govern the relationship between you (“Buyer”, “Customer”, “you” or “your”) and Blushkorea (“Blushkorea”, “we”, “us”, “our” or the “Store”) when you access our website, use our services, or purchase products from us.

The online store at blushkorea.com is operated by Blushkorea, Sakala tn 7-2, 10141 Tallinn, Estonia, email info@blushkorea.com, phone +372 5758 4144.

Blushkorea offers products that are dispatched and shipped from South Korea to customers in supported destinations.

By accessing the Blushkorea website, using our services, or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you should discontinue use of the website and refrain from placing an order.

Our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies published on the Blushkorea website may form part of these Terms where applicable.

General Conditions

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have obtained the permission of a parent or legal guardian where such permission is legally permitted.

You must not use Blushkorea, its products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You are responsible for complying with all laws and regulations applicable to your use of our website and products.

Unless you have received prior written authorization from Blushkorea, you may not reproduce, copy, duplicate, distribute, sell, resell, commercially exploit, or otherwise misuse content, materials, services, trademarks, photographs, graphics, product information, or other intellectual property belonging to Blushkorea or appearing on our website.

You must not attempt to interfere with the security or proper operation of the Blushkorea website, introduce malicious software, gain unauthorized access to our systems, or use our services for fraudulent or abusive activities.

Product & Service Information

Blushkorea takes reasonable steps to ensure that product descriptions, photographs, specifications, availability, pricing, and other information displayed on our website are accurate and up to date.

However, occasional errors, inaccuracies, or omissions may occur.

We reserve the right to correct errors and update product descriptions, prices, specifications, availability, or other website information when necessary.

Where a material error affects an order that has already been placed, we will take reasonable steps to notify the customer and provide an appropriate solution.

We make reasonable efforts to represent product colors and appearance accurately. However, the appearance of a product on your screen may vary because of screen settings, lighting, photography, device specifications, or display technology.

The physical product may therefore differ slightly in appearance from photographs displayed online.

Manufacturers may occasionally change product packaging, labels, designs, ingredients, quantities, or presentation. Customers may therefore receive updated manufacturer packaging that differs from images displayed on the Blushkorea website, provided the product supplied corresponds to the product ordered.

Our Commitments

Blushkorea will make reasonable efforts to prepare and dispatch confirmed orders using the delivery method selected or otherwise indicated during checkout.

Unless expressly stated otherwise, orders are dispatched from South Korea.

If we are unable to fulfill an order because the ordered products are unavailable or because of another circumstance preventing fulfillment, we will notify the customer and arrange an appropriate refund.

Where a full refund is due because Blushkorea cannot fulfill an order, we aim to initiate the refund within 3 business days.

Blushkorea is committed to supplying genuine, high-quality products sourced through authorized distribution channels that we consider reliable.

As products are shipped internationally from South Korea, packaging, labeling, language, or presentation may correspond to the South Korean or international version supplied by the manufacturer.

Buyer Responsibilities

The Buyer is responsible for paying all applicable charges for an order and accepting or collecting the shipment in accordance with the delivery arrangements and these Terms.

If you refuse to accept an order for reasons that are not attributable to Blushkorea, the product, or the carrier, you may be responsible for reasonable return shipping and handling costs where permitted by applicable law.

You should inspect the parcel and products as soon as reasonably possible after delivery.

Where visible damage is present, customers should report it to the courier at delivery or collection where possible and notify Blushkorea promptly.

We recommend photographing the external parcel, shipping label, internal packaging, and affected products before disposing of any packaging. Such evidence can assist us when investigating a claim with the courier.

Customers are responsible for collecting shipments delivered to parcel lockers, courier facilities, post offices, or pickup locations within the collection period specified by the carrier.

Where permitted by applicable law, Blushkorea may not be responsible for product deterioration caused directly by the customer’s unreasonable failure to collect the shipment, particularly where the parcel has been exposed to excessive heat, cold, moisture, or other unsuitable storage conditions.

Failure to collect a shipment does not automatically constitute a valid return or notification of withdrawal.

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, delivery address, telephone number, email address, and any other information reasonably required for international delivery.

Additional shipping or handling costs resulting from incorrect or incomplete information supplied by the customer may be charged to the customer where legally permissible.

Orders & Payment

To complete an order, you may be required to create an account or provide the information necessary to process your purchase, including accurate billing and shipping information.

After payment has been successfully authorized and the order accepted, you will normally receive an electronic order confirmation containing the relevant purchase details.

Blushkorea reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment failure, an obvious pricing error, product unavailability, legal or regulatory restrictions, or inability to deliver the product to the requested destination.

Where payment has already been collected for an order cancelled by Blushkorea, the applicable amount will be refunded.

Payments may be completed using the payment methods displayed and available during checkout. Payment transactions may be securely processed through independent third-party payment providers.

Available payment methods may vary depending on the customer’s country, currency, order value, or other eligibility requirements.

The total amount payable will be displayed during checkout and may include product prices, applicable taxes, shipping charges, and any other charges disclosed before purchase.

Payment will be processed in the currency displayed or selected during checkout.

If your bank, card issuer, or payment provider converts the transaction into another currency, it may apply its own exchange rate, conversion fee, or foreign transaction fee. Such third-party charges are outside Blushkorea’s control.

Shipping, Customs, Returns & Refunds

Blushkorea ships orders from South Korea and aims to deliver them within the estimated delivery timeframe communicated during checkout or through our shipping information.

International delivery times are estimates and may be affected by customs clearance, border inspections, courier delays, transportation disruptions, adverse weather, public holidays, force majeure events, or other circumstances outside our reasonable control.

To request a return or refund, customers should contact Blushkorea customer support using the contact information published on our website or via email at info@blushkorea.com.

Return instructions may vary depending on the product, reason for return, destination country, and applicable consumer law.

Eligible non-defective goods may generally be returned within 14 days of receipt, subject to applicable consumer rights, exclusions, and our Refund & Return Policy.

Defective, damaged, incorrect, or otherwise non-conforming products will be handled in accordance with applicable consumer protection requirements.

Eligible returned goods must generally be unused, complete, in their original undamaged packaging, and in a condition suitable for resale.

Certain products may be excluded from return once opened where a health or hygiene exception permitted by applicable law applies.

This may include certain cosmetics, skincare products, beauty products, and other personal-use products where a relevant protective or hygiene seal has been opened, removed, or damaged.

This restriction does not affect rights relating to defective, damaged, incorrect, or otherwise non-conforming goods.

Where legally permissible, Blushkorea may refuse a return that does not satisfy the applicable return requirements.

If a return is refused, the goods may be shipped back to the customer after the applicable shipping costs have been paid.

If rejected returned goods remain unclaimed after the customer has been notified, they may be stored for up to 10 business days, after which further handling will be subject to applicable law.

Approved refunds are normally processed within 5 business days after the returned products have been received and inspected, subject to any mandatory refund periods imposed by applicable law.

Refunds will generally be issued to the original payment method.

Shipping costs will be refunded only where required under applicable law or under the circumstances specified in our Refund & Return Policy.

Where Blushkorea is responsible for defective, damaged, incorrect, or non-conforming goods, reasonable return shipping costs will be reimbursed or covered where required by applicable law.

International Customs, Duties & Taxes

Because orders are dispatched from South Korea, international shipments may be subject to customs clearance, import procedures, duties, taxes, brokerage charges, or other fees imposed by authorities or service providers in the destination country.

Where such charges are not collected by Blushkorea during checkout, they may be payable separately by the recipient.

Customers are responsible for understanding any import requirements that apply in their destination country before placing an order, except where applicable law places that responsibility on Blushkorea.

Customs Delays

Blushkorea cannot guarantee the time required by customs authorities to inspect or clear an international shipment.

Customs inspections, document requests, or clearance procedures may extend the estimated delivery time.

Where possible, Blushkorea will reasonably assist customers by providing shipment information or documentation available to us when a customs or courier inquiry arises.

Import Restrictions

Customers are responsible for ensuring that products ordered from Blushkorea may lawfully be imported, received, and used in their destination country.

Blushkorea may cancel or restrict orders where we become aware that a product cannot legally or reasonably be shipped to the requested destination.

Pricing & Promotions

Product prices may change from time to time without prior notice.

Price changes will not normally affect orders that have already been validly accepted, except in cases involving an obvious pricing error or where otherwise permitted by applicable law.

Blushkorea may modify prices, promotional offers, discounts, product availability, or services and may discontinue products or promotions when appropriate.

This does not affect rights already acquired under confirmed purchases.

Prices will be displayed in the currency shown on the Blushkorea website or during checkout.

Applicable taxes will be calculated or handled according to the relevant rules and the customer’s destination where applicable.

Discount codes, promotions, and special offers cannot be combined unless Blushkorea expressly states otherwise.

Complimentary gifts included with promotional offers are generally non-refundable and non-exchangeable, except where the gift itself is defective or applicable law provides otherwise.

If an order qualifying for a promotional gift is subsequently returned and the remaining order no longer satisfies the conditions of the promotion, Blushkorea may require the promotional gift to be returned or adjust the applicable refund where legally permissible.

Unclaimed & Undeliverable Shipments

If a Buyer fails to collect an order from a parcel locker, courier facility, post office, or designated pickup point and the shipment is consequently returned, the following conditions may apply, subject to applicable law.

An applicable refund will generally be processed only after the parcel has been returned and the products have been inspected.

Returned products must remain unused, undamaged, complete, and, where applicable, suitable for resale.

If products have deteriorated or become damaged as a direct result of unreasonable delays in collection or unsuitable storage conditions, including excessive heat, cold, or moisture, Blushkorea may take the resulting loss in value into account when calculating the refund where legally permitted.

Evidence may be provided where appropriate.

Where an applicable statutory withdrawal period begins upon physical receipt of the goods, an uncollected shipment is not automatically considered received merely because it arrived at a collection location.

Failure to collect the parcel does not automatically constitute notification of withdrawal.

If an unclaimed order is returned and the Buyer asks for it to be dispatched again, a new shipping charge may be required before reshipment.

Where permitted by applicable law, refunds for unclaimed shipments may be reduced by:

  • Actual delivery or return transportation costs legally chargeable to the customer;
  • The applicable standard delivery charge where free shipping was originally provided and such a deduction is legally permitted; and
  • A €2 administrative and handling fee, where legally permissible.

If an international shipment is returned because of an incorrect or incomplete address supplied by the customer, repeated unsuccessful delivery attempts, refusal of delivery, failure to cooperate with the courier, failure to provide information reasonably required for customs clearance, or failure to collect the parcel, reasonable shipping and return costs may be deducted from any applicable refund where permitted by law.

Personal Data & Privacy

Blushkorea processes personal information in accordance with our Privacy Policy and applicable data-protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

Cookies and similar technologies may be used in accordance with our Privacy Policy (including its Cookies section) and the consent preferences made available through our website.

Where legally required, customers will be provided with appropriate choices regarding non-essential cookies and similar tracking technologies.

Limitation of Liability

To the maximum extent permitted by applicable law, Blushkorea will not be responsible for indirect, incidental, special, or consequential losses resulting from circumstances outside our reasonable control or from improper use of our website or services.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited.

Customers are responsible for using products appropriately and in accordance with any instructions, warnings, product labels, manufacturer recommendations, or usage requirements supplied with the product.

Blushkorea will not be responsible for damage resulting from misuse, improper storage, failure to follow product instructions, unauthorized modification, or use contrary to manufacturer recommendations, except where liability cannot legally be excluded.

Accuracy & Timeliness of Information

Although Blushkorea makes reasonable efforts to keep website information accurate and current, we cannot guarantee that every piece of information will always be complete, current, or entirely free from errors.

General content published on the website is provided for informational purposes and should not automatically be regarded as professional, medical, or other specialized advice.

Customers should read and follow the manufacturer’s packaging, instructions, warnings, ingredient information, and other documentation supplied with a product before use.

Blushkorea may correct, update, modify, or remove website information when necessary.

Third-Party Links & Services

The Blushkorea website may contain links, applications, integrations, content, payment services, or other resources supplied by independent third parties.

Blushkorea does not control independent third-party websites or services and cannot guarantee their availability, security, accuracy, content, or practices.

Customers who choose to access third-party websites or services should review the relevant third party’s own terms, conditions, and privacy policies.

Governing Law

These Terms and transactions conducted through Blushkorea will be governed by the laws applicable to the legal entity operating Blushkorea, together with any mandatory consumer protection laws applicable to the transaction.

Although Blushkorea orders are dispatched from South Korea, the shipment origin does not by itself determine the law governing a customer’s purchase.

Nothing contained in these Terms is intended to exclude, restrict, or waive mandatory consumer rights that cannot legally be excluded or restricted.

Final Provisions

These Terms remain applicable while you use the Blushkorea website and to purchases and transactions governed by the applicable version of these Terms.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Blushkorea reserves the right to revise these Terms when necessary.

Updated Terms will become effective upon publication on our website unless applicable law requires otherwise.

Changes to these Terms will not retroactively remove mandatory consumer rights already acquired in connection with an existing purchase.

Neither Blushkorea nor the Buyer will be responsible for failure or delay in performing an obligation caused by circumstances outside their reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, war, governmental actions, customs restrictions, strikes, severe weather, transportation disruptions, telecommunications failures, epidemics, or other force majeure events.

If you believe there is a problem concerning your rights, an order, payment, delivery, product, or service, please contact Blushkorea in writing so that we can investigate the matter.

We aim to respond to formal complaints within 14 days, or within any shorter period required by applicable law.

Where a complaint cannot be resolved directly, the customer may pursue any consumer dispute-resolution procedure or competent consumer protection authority available under applicable law. In Estonia, consumers may also contact the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (www.ttja.ee).

Disputes that cannot be resolved amicably will be handled by the courts or competent dispute-resolution authorities having jurisdiction under applicable law.

Nothing in these Terms prevents a consumer from relying on mandatory jurisdiction or consumer protection rights available under applicable law.

Contact Information

For questions regarding these Terms, orders, returns, refunds, shipping, customs, or other customer service matters, please contact Blushkorea using the contact information provided on our website or email us at info@blushkorea.com.

For questions concerning an existing order, please provide your order number and the email address associated with the purchase so that we can assist you efficiently.