Refund & Return Policy
Updated 06/10/2026
1. Shipping & Delivery
Blushkorea makes every reasonable effort to deliver orders to the shipping address provided by the customer and within the estimated delivery timeframe displayed or communicated during checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including customs procedures, courier disruptions, transportation delays, adverse weather conditions, force majeure events, or other external factors.
Blushkorea cannot be held responsible for delays or losses resulting solely from circumstances outside our reasonable control. However, if you experience a delivery issue, please contact our customer support team. Where possible, we will assist you in communicating with the relevant courier and investigating the shipment.
[ADDED] Customers are responsible for providing complete and accurate delivery information when placing an order. Additional shipping or handling costs resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer.
2. Returns & Refund Requests
If you wish to request a return or refund, please contact Blushkorea and provide the information necessary for us to review your request, including:
Your order number
Full name
Name of the affected product(s)
Reason for requesting the return or refund
Photographs or other supporting evidence, where applicable
Our customer support team will review your request and provide instructions based on the circumstances, this Refund & Return Policy, and any mandatory consumer rights applicable to your purchase.
[ADDED] Please do not send products back to Blushkorea before receiving return instructions from our customer support team, unless applicable law provides otherwise.
2.1 EU Right of Withdrawal
Customers located in the European Union may have the legal right to withdraw from an eligible purchase within 14 days from the date on which they, or a person designated by them, receive the goods. Where an order is delivered in multiple shipments, the withdrawal period generally begins upon receipt of the final item or shipment, where applicable.
You do not need to provide a reason for exercising this statutory right.
To exercise your right of withdrawal, you must clearly inform Blushkorea of your decision before the applicable 14-day withdrawal period expires. You may do so by submitting a return request through your account, where available, or by contacting us directly.
Eligible refunds will be returned to the original payment method, subject to applicable consumer law.
Unless Blushkorea has agreed otherwise or the product is defective, incorrect, or otherwise subject to mandatory consumer protections requiring us to bear the cost, the customer is responsible for the direct cost of returning the goods.
The statutory right of withdrawal may not apply to certain categories of products. This may include sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, as well as goods made to the customer’s specifications or clearly personalized.
Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.
3. Returns of Non-Defective Goods
Subject to the applicable right of withdrawal and any legal exceptions, eligible non-defective products may be returned within 14 days of receipt, provided that the applicable return requirements are satisfied.
Returned products must:
Be unused
Be returned with their original packaging intact, clean, and undamaged
Remain in a condition suitable for resale
Include all original accessories, components, and accompanying items
Where permitted by applicable law, Blushkorea may refuse or reduce a refund if a returned product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, or if the product is otherwise returned in a materially diminished condition.
Hygiene and Personal-Use Products
Certain beauty and personal-care products may be excluded from return once opened where the applicable health or hygiene exception applies.
This may include cosmetics, skincare products, perfumes, and other personal-use beauty products where a protective seal, hygiene seal, or sealed packaging has been opened, removed, or damaged after delivery.
This restriction does not affect your rights where a product is defective, damaged, incorrect, or otherwise does not conform to your order or applicable legal requirements.
4. Defective, Damaged or Incorrect Goods
If you receive a product that is defective, damaged, incorrect, or otherwise not in conformity with your order, please contact Blushkorea as soon as reasonably possible.
Depending on the circumstances and your applicable legal rights, the product may qualify for repair, replacement, refund, or another appropriate remedy.
Where Blushkorea is legally responsible for the return of defective, damaged, or incorrect goods, reasonable return shipping costs will be covered or reimbursed by us.
We may request photographs, videos, packaging information, batch information, or other reasonable evidence to help us assess the issue before providing return instructions.
[ADDED] If a parcel arrives visibly damaged, we recommend photographing the outer shipping package, shipping label, internal packaging, and affected products before disposing of the packaging. This can help us submit a claim to the courier and resolve your request more efficiently.
5. Refund Processing
Once an approved return has been received and inspected, Blushkorea aims to process the applicable refund within 5 business days, while always observing any shorter or mandatory deadlines required by applicable consumer law.
Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed or required by law.
Shipping charges are generally non-refundable except where reimbursement is required by applicable law, including certain statutory withdrawal situations, or where the return results from defective, damaged, or incorrect goods.
[ADDED] After Blushkorea issues a refund, your bank, card provider, or payment service provider may require additional processing time before the funds appear in your account. Such processing times are outside Blushkorea’s control.
6. Unclaimed Shipments
Customers are responsible for collecting shipments delivered to designated pickup points, parcel shops, lockers, courier facilities, or other collection locations within the timeframe communicated by the carrier.
If a customer fails to collect a shipment and the parcel is consequently returned to Blushkorea, the return will be handled as an unclaimed shipment, subject to applicable consumer law.
6.1 Refund Eligibility for Unclaimed Shipments
A refund for an unclaimed order will normally be processed only after:
Where legally permitted, if products have deteriorated or been damaged as a result of circumstances associated with the customer’s failure to collect the shipment—for example, prolonged exposure to unsuitable temperatures, moisture, or other storage conditions—Blushkorea may take the resulting loss in value into account when determining the refundable amount.
Where appropriate, we may provide evidence supporting such an assessment.
6.2 Refund Calculation for Unclaimed Orders
Where permitted by applicable law, if an order is returned because the customer failed to collect it:
Actual shipping costs incurred in connection with the shipment may be deducted where legally permissible.
If the original order qualified for free shipping, the standard shipping charge applicable to the order may be deducted where legally permissible.
A €2 administrative fee may be deducted for handling, processing, and return logistics where such a deduction is permitted by applicable law.
Any deductions will be subject to mandatory consumer protection requirements.
6.3 Redelivery
If an unclaimed parcel is returned and the customer requests that the order be shipped again, the customer may be required to pay the full shipping cost for the new shipment before it is dispatched.
6.4 14-Day Withdrawal Period
For purposes of the statutory EU withdrawal period, the applicable period generally begins when the goods are physically received by the customer or a third party designated by the customer, other than the carrier, in accordance with applicable law.
An uncollected shipment should not automatically be treated as an exercise of the right of withdrawal. Customers wishing to withdraw from a purchase should clearly communicate their decision to Blushkorea within the applicable statutory period.
7. When a Return May Be Refused
Subject to applicable consumer law, Blushkorea may refuse a return or refund request where:
The applicable return requirements have not been satisfied
The product has been used, damaged, altered, or improperly handled by the customer beyond what is legally permitted
The product falls within a legally recognized non-returnable category
A hygiene or protective seal has been opened where the statutory hygiene exception applies
The applicable return or withdrawal period has expired
The customer sends goods to an unauthorized address or without following reasonable return instructions provided by Blushkorea
Where a return cannot be accepted, we may arrange for the goods to be sent back to the customer at the customer’s expense, where legally permissible.
If the customer declines to pay the applicable cost of returning rejected goods, Blushkorea may store the goods for up to 10 working days after notifying the customer. After this period, further handling will be determined in accordance with applicable law.
[ADDED] Blushkorea will not use this policy to exclude or limit any statutory rights that cannot legally be waived or restricted.
8. Contact Information
For questions or requests concerning returns, refunds, defective products, or shipping issues, please contact Blushkorea through the customer support contact details published on our website.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
